Quality Service

KKR Transport provides an efficient and economical transport service for fuel distribution into South East QLD and Northern NSW, from point-of-supply to point-of-sale.

We pride ourselves in service delivery excellence and continually work to exceed the minimum KPI requirements.

KKR Transport embrace the principles of Total Quality Management (TQM), and our Contract Administration Committee consisting of Robert Hannan and Ken Tree, meet with client management at regular intervals to discuss KPI reports and any saving or efficiencies arising from process improvement.

Key Performance Indicators (KPIs)

  • Customer satisfaction
  • Incidents (quality and safety)
  • Documentation neatness and accuracy
  • Vehicle utilisation
  • Delivery In Full On Time (DIFOT)
  • Customer stock outs
  • Carrier operation manual compliance