Delivery In Full On Time (DIFOT)

KKR has contingency plans to ensure service delivery is not affected by vehicle breakdown or driver availability.

In the event of vehicle breakdown, KKR will use another suitable vehicle from the fleet. We are satisfied that our contingency plan for vehicle breakdown will ensure we maintain the mutually agreed delivery in full on time (DIFOT).

KKR employs 2 casual employees to supplement our 19 full time employees, in case of driver unavailability. Both company Directors take a 'hands on' approach and are fully equipped, qualified, and experienced drivers, and available to meet an unforseen lapse in driver availability.

ISS First Response - We have engaged ISS First Response to manage our accident response procedure. ISS First Response is renowned for their expertise in heavy transport vehicle emergency response.